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Unable To Login To Siebel SMC After AI Profile Redeployment Attempt (Doc ID 2466438.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Siebel CRM - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

On : 18.7 version, System Admin

ACTUAL BEHAVIOR
---------------
Unable to login into Siebel 18.7 SMC. The following error is returned after entering user credentials:

The user ID or password that you entered is incorrect.

It is known the user credentials are correct, and no changes on the database level were performed, i.e. change on hostname, instance name or anything similar.
The last known change was on the Application Interface (AI) profile for adding a new application, and AI profile redeployment.
When attempting to access the new application URL it gives the following error message as the AI profile was not properly deployed.

Application: admin_enu not configured in the Deployed Profile.

In the CommonLoggerLog.log the following error is found:

2018-10-28 10:12:02,036 [ERROR] - com.siebel.swsm.config.SWSMConfig:initConfig AI pre-bootstrap authentication parameters are not set in the properties file


EXPECTED BEHAVIOR
-----------------------
One should be able to login to SMC, and to the newly deployed application without getting authentication error or "Application: xxxxx not configured in the Deployed Profile."

Changes

Modified AI profile with redeployment attempt 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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