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Unable To Login To Siebel Management Console (SMC) After Changes Made to Application Interface (AI) Profile Followed By Profile Re-Deployment (Doc ID 2466438.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Siebel Administrator was unable to login into Siebel SMC Application after changes made to AI Profile and AI Profile re-deployment. The following error is returned after entering user credentials in SMC Application login page:

The user ID or password that you entered is incorrect.

The user credentials are correct and no changes on the database level were performed, i.e. change on hostname, instance name or anything similar.
The last known change was on the Application Interface (AI) profile for adding a new application, and AI profile re-deployment.
When attempting to access the new application URL it gives the following error message as the AI profile was not properly deployed.

Application: admin_enu not configured in the Deployed Profile.

In the Siebel AI log folder the file CommonLogger.log the following error is observed too:

2018-10-28 10:12:02,036 [ERROR] - com.siebel.swsm.config.SWSMConfig:initConfig AI pre-bootstrap authentication parameters are not set in the properties file.


The current Application Interface profile was changed to add a new application followed by a redeployment of the same


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