My Oracle Support Banner

OM CRASH WHEN USER REFRESH PAGE TWICE USING F5 WITH DISAPORTLISTPATH SYSTEM PREF (Doc ID 2471746.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Siebel CRM - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.17 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
DISAPortListPath system preference is causing the crash

EXPECTED BEHAVIOR
-----------------------
DISAPortListPath system preference should not cause the crash

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1)Login to Siebel Application

2)Go to Sitemap-->Administration-Application-->System Preference 
3)Create new system preference with below values 
  Name                        Value 
  DISAPortListPath            C:\Siebel\23073\fs\Ports.txt 
   
  Note: Create dummy file in any location and give the file path in Value property 
4)Restart the siebel services 

5)Login to Siebel Application

6)Refresh the application by using F5 twice 
7)Observe the below message in UI 
  "The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again" 
   
Note: This issue is happening only when 'DISAPortListPath' system preference exists. If we delete the system preference, restart the services,test the scenario and then issue is not happening (No crash issue observed when user do page refresh twice using F5 with out System preference) 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.