My Oracle Support Banner

Recorded Script Failing At Dynamically Generated Id In Case Of Drilldown (Doc ID 2472644.1)

Last updated on JUNE 15, 2020

Applies to:

Siebel CRM - Version 18.6 and later
Information in this document applies to any platform.

Symptoms

On : 18.6 version, Task Based UI

ACTUAL BEHAVIOR
---------------
 script is unable to click on the SR number hyperlink which displays the SR number dynamically upon creation and the script playback aborts.

EXPECTED BEHAVIOR
-----------------------
 script should be able to click on the SR number hyperlink which displays the SR number dynamically upon creation and the script Playback should proceed further

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.recorded a script for below scenario and save it

Create Service Request, Drill Down On service Request and create activity under the service request

2. Play the test script which is saved in first step

3. observed that it will fail on SR Number drill down

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.