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Recorded Script Fail At Dynamically Generated Id in Case Of Drilldown (Doc ID 2472644.1)

Last updated on NOVEMBER 08, 2022

Applies to:

Siebel CRM - Version 18.6 and later
Information in this document applies to any platform.


During playback, the recorded script was unable to click on the SR number hyperlink which displays the SR number dynamically upon creation and the script playback aborts. 


Record and save test script with below steps

1. Query for Contact, Drill down on Last Name

2. Create Service Request under this Contact record and drill down on SR number

3. Create activity under the Service Request

4. Stop and save the script

5. Play the saved test script

6. Observe that it will fail on SR Number drill down with below error:



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