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Application Interface Stops Responding And Hangs For Several Minutes (Doc ID 2473526.1)

Last updated on MARCH 02, 2020

Applies to:

Siebel Call Center - Version 18.7 to 18.10 [Release V17]
Siebel CRM - Version 18.8 to 18.10 [Release V17]
Information in this document applies to any platform.

Symptoms

There are multiple Application Interface Servers (Tomcat) load-balanced that serve interactive object managers like Call Center AOM, and EAI AOM.

After some hours of operation the Application Interface Servers stops responding (hang) and need to be restarted.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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