Application Interface Stops Responding And Hangs For Several Minutes
(Doc ID 2473526.1)
Last updated on MAY 19, 2022
Applies to:
Siebel Call Center - Version 18.7 to 18.10 [Release V17]Siebel CRM - Version 18.8 to 18.10 [Release V17]
Information in this document applies to any platform.
Symptoms
There are multiple Application Interface Servers (Tomcat) load-balanced that serve interactive object managers like Call Center AOM, and EAI AOM.
After some hours of operation the Application Interface Servers stops responding (hang) and need to be restarted.
In the PerfLoggerLog.log file located under applicationcontainter_external/logs directory the following information can be found:
2022-03-31 19:36:39,177 [INFO] - Channel: EAI, Request: /siebel/app/cpmseaidt_anon/enu, AI Time:44704ms, Server time: 17947ms, Total time: 62651ms
2022-03-31 19:36:39,177 [INFO] - Channel: EAI, Request: /siebel/app/cpmseaidt_anon/enu, AI Time:23536ms, Server time: 17134ms, Total time: 40670ms
2022-03-31 19:36:39,177 [INFO] - Channel: EAI, Request: /siebel/app/cpmseaidt_anon/enu, AI Time:49533ms, Server time: 16744ms, Total time: 66277ms
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |