Workflow Through RTE Setfieldvalue Event Invoked Twice (Doc ID 2476734.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

The Workflow Process was executed twice when invoked from a Runtime Event > "SetFieldValue" for specific record

The issue can be reproduced at will with the following steps:

Configuration In Siebel Tools:-

1. Create Workflow Process based on BO : Order Entry (Sales)

example : Workflow Name : Test RTE

2. Add the Process Properties: Line Item Id, Comments

3.Add the steps below:

Start --> Workflow Utilities - echo --> Siebel Operation Update Step --> Siebel Operation Query Step --> End

4. Deploy this workflow

In the Siebel Application:

1. From Administration - Runtime Events > Action Sets, create a new record:

Name = Test RTE

2. In Actions applet add:

Name = Test RTE

Action Type = BusService

Sequence = 1

Business Service Name = Workflow Process Manager

Business Service Method = RunProcess

Business Service Context = "ProcessName", "Test RTE"

3. In the Events view add:

Sequence = -1

Object Type = BusComp

Object Name = Order Entry - Line

Event = SetFieldValue

Subevent = Description

Action Set Name = Test RTE

4. Reload runtime events from the Menu option

5. Test it by creating 2 stand alone products (GC1,GC2) and release it

6. Increase workflow instance level to 4 from Workflow Monitoring View

7. Test it by creating an Order and navigate to Line Items detail view add following 3 line items

a. GC1

b. GC2

c. GC2

d. GC1

8. Now update the Comments field for 4th line item

Expected Result: it should update only 4th line item comments field and line item applet should get refreshed due to query on Orders BC

Actual Result: it is updating comments field for 1st line item as well

9. Now update the Comments field for 3rd line item

Expected Result: it should update only 3rd line item comments field and line item applet should get refreshed due to query on Orders BC

Actual Result: it is updating comments field for 1st line item as well

10. Review the workflow instance monitor, and see that workflow getting invoked twice

1st instance for the updated line item

2nd instance for the 1st line item displayed in line items applet

Changes

Cause

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