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IP16 Post Upgrade: Order Line Item Count Doubled On Order Header Calculated Field Via MVL (Doc ID 2481679.1)

Last updated on MAY 13, 2022

Applies to:

Siebel Tools - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Order Management

ACTUAL BEHAVIOR
---------------
Order header has a custom field with a calculated field showing counted records, which is incorrect

EXPECTED BEHAVIOR
-----------------------
The calculated field is expected to bring back half the number of records shown

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the custom Order view
2. The fields show values for 'Frozen Cases Requested' and 'shelf stable cases requested'
3. Counting the actual rows, the number of rows are half of those shown in the field value

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confused which is correct.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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