Microsoft Outlook to Siebel Application Drag and Drop (SODD) Stops Working After Awhile
(Doc ID 2487785.1)
Last updated on JUNE 07, 2023
Applies to:
Siebel CRM - Version 18.5 to 23.2 [Release V17]Information in this document applies to any platform.
Symptoms
User reported that the Microsoft Outlook to Siebel Application Drag and Drop (SODD) stops working when MS Outlook was open for a while.
Step to reproduce the issues:
1. Leave Outlook open for two days.
2. Log in to Siebel Open UI.
3. Go to Contacts Screen > Contacts List and drill down to a record.
4. Go to Attachment Applet.
5. Drag and Drop an email from Outlook or from Siebel OpenUI to Outlook:
Result: This does not work.
NOTE: SODD is able to work again when the Outlook application is closed and reopened.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |