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Excluded Attribute Drop Down Values Are Rendered Using Value Instead Of Cfg_value (Doc ID 2490177.1)

Last updated on APRIL 14, 2019

Applies to:

Siebel Communications - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

On : 18.10 version, Order Management

When attempting to change an attribute value, based on hard constraint rules,
the following error occurs.

ERROR
-----------------------
cfgpmodel.js?_scb=_13:42 Uncaught TypeError: Cannot read property 'split' of undefined
  at getIdInfo (cfgpmodel.js?_scb=_13:42)
  at ConfiguratorRenderer.processInput (VM679 cfgrenderer.js:992)
  at VM679 cfgrenderer.js:1399


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create a Product with 2 Attributes.
Attr1 = Y and N values.
Attr2 = -,Blue,Green values.

2.Define excluded Property on the Attr2.
3.Add 2 constraints
  1) When Attr1=Y requires Attr2='-'
  2) When Attr1=N requires Attr2<>'-'.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the attribute value

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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