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RC2 Encrypted Columns Of 8.0.0.8 Not Visible in Siebel 18.12 (Doc ID 2501594.1)

Last updated on FEBRUARY 05, 2021

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to access data from the PAY_ACCNT_NUM column in the UI after upgrading from Siebel 8.0.0.8 to 18.12 , the following error occurs.

ERROR
-----------------------
CryptEngineLayerLog Error 1 000012365c4ace01:0 2019-01-28 15:05:44 Internal: AES DecryptInit function failed with error 528
CryptEngineLayerLog Error 1 000012365c4ace01:0 2019-01-28 15:05:44 Internal: AES Decrypt function failed with error 0
ObjMgrBusServiceLog Error 1 000012365c4ace01:0 2019-01-28 15:05:44 (aescryptsvc.cpp (383)) SBL-SVC-00243:
Error: AES decryption failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Fresh installation of IP17.0 and 18.12 on a new Linux server
2. Run Siebel database upgrade.
3. Access the application.


Cause

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In this Document
Symptoms
Cause
Solution
References


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