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SBL-DAT-00323 Error When Accessing VBC 'Init' Method Invoking From LogIn CTI Command (Doc ID 2502923.1)

Last updated on SEPTEMBER 10, 2023

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

On : 18.12 version, CTI

SBL-DAT-00323 error when accessing VBC 'Init' method

We are getting following error SBL-DAT-00323: The method 'Init' is not supported on Business Service '<Business Service Name>' after invoking LogIn CTI command.
The error is displayed when opening a view that contains an applet based on VBC <Business Service Name>. Method 'Init' is in the service connected to the VBC,

ERROR
--------

SBL-DAT-00323: The method 'Init' is not supported on Business Service '<Business Service Name>'

STEPS
-------
The issue can be reproduced at will with the following steps:


1. A user presses the button from CTI Tool bar
2. LogIn CTI command is invoked and the BS is called.
3. The BS method includes a GotoView call
4. Navigated to view with error message 


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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