Siebel Loyalty Patchset 18.7 - Negative Point Balance Allowed
(Doc ID 2508939.1)
Last updated on APRIL 17, 2023
Applies to:
Siebel Loyalty Engine - Version 18.7 to 19.1 [Release V17]Information in this document applies to any platform.
Symptoms
When a cancellation is processed, the points balance becomes negative
It is expected that there should never be a negative balance
STEPS
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The issue can be reproduced at will with the following steps:
Accrual > This has 5 points
Redemption used the accrual > 0 points balance
Redemption is cancelled -> accrual cancellation *** > 5 points balance
Original accrual is cancelled -> Redemption cancellation: 0 points balance
The redemption item is on hold, without accrual transaction id assignment.
It is waiting for a new accrual to be created.
The accrual cancellation *** remains unused.
When its accrual items expire, the account miles balance will be negative.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |