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Siebel Loyalty IP18.7 - Negative Point Balance Allowed (Doc ID 2508939.1)

Last updated on NOVEMBER 07, 2019

Applies to:

Siebel Loyalty Engine - Version 18.7 to 19.1 [Release V17]
Information in this document applies to any platform.

Symptoms

On : 18.7 version, Loyalty

ACTUAL BEHAVIOR
---------------
When a cancellation is processed, the points balance becomes negative

EXPECTED BEHAVIOR
-----------------------
There should never be a negative balance

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Accrual > This has 5 points
Redemption used the accrual > 0 points balance
Redemption is cancelled -> accrual cancellation *** > 5 points balance
Original accrual is cancelled -> Redemption cancellation: 0 points balance

The redemption item is on hold, without accrual transaction id assignment.
It is waiting for a new accrual to be created.
The accrual cancellation *** remains unused.
When its accrual items expire, the account miles balance will be negative.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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