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ORA-01036 Error When Trying To Delete A Record With Audit Trail Enabled (Doc ID 2512553.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel CRM - Version 18.12 to 19.7 [Release V17]
Information in this document applies to any platform.

Symptoms

After upgrade from 18.11 to 18.12 While deleting record in Account or contact Entity encountered an error:  "ORA-01036 - illegal variable name/number" where Audit Trail is enabled along with "Assoc" Operation

Note: Observed if we remove Assoc checkbox at Audit trail able to delete record


ERROR
-----------------------
"ORA-01036 - illegal variable name/number"


The issue can be reproduced at will with the following steps in 2 different scenario's:

Scenario 1:
1. In Administration - Audit Trail, check 'assoc' and 'delete' for the BC
2. Add a record that uses the BC updated in Admin - Audit Trail
3. Delete the record, error occurs

Scenario 2:
1. In Administration - Audit Trail, select any BC record
2. Delete the record
3. Error occurs

Scenario 3:

1. Go to Administration Audit Trail
2. Create a new record and give Account to enable Audit for Account BC 
3. Make sure New, Delete, Assoc and Update are checked
4. Click on Child Buscomp tab and add 'Account/Action' link under it
5.  Go to Siebel tools set the Cascade Delete property for the above link to Delete 
6. Go to Accounts screen and drilldown on Account>>Activities 
7. Add a couple of activities for the account 
8. Navigate to the account list and delete the account
9. Query for the Account throws Error ORA-01036: illegal variable name/number
10. Shows up that account is not deleted 


The same error: "ORA-01036 - illegal variable name/number" was also seen with a call stack after applying 19.4. The doc id : Object Manager Crashing In Production After 19.4 Patch Installation (Doc ID 2596320.1) can be reviewed as this is an extremely similar issue, with the same solution.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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