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SSSE Account Entity AddIn Is Not Retrieving Data For Local Cache (Doc ID 2516160.1)

Last updated on NOVEMBER 15, 2019

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.17 [IP2016] version, SSSE

ACTUAL BEHAVIOR  
---------------
SSSE AddIn Account entity retrieves no data for local cache  

Unable to retrieve Account entity data from SSSE Outlook Addin to communicate to the Siebel server from local cache
From EAI logs SQL having the condition is causing the issue T6.ACCNT_NAME >= :2 where T6 is S_ACCNT_POSTN

EXPECTED BEHAVIOR
-----------------------
Should be able to retrieve Account data from SSSE Outlook Addin

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. SSSE Outlook Addin to communicate to the Siebel server
2. Able to build local cache for Accounts
3. No data is seen


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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