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When Launching a SmartScript Using Default View It Fails With Error SBL-CSP-00233, But It Works from Site Map>SmartScripts (Doc ID 2520493.1)

Last updated on DECEMBER 08, 2019

Applies to:

Siebel SmartScript - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, SmartScript

When attempting to launch a SmartScript using default view the the following error occurs.

The selected script does not exist or a translation for the selected language does not exist. Please notify your system administrator. (SBL-CSP-00233)

This is the first time the SmartScript functionality is been tried.

The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Go to Contacts screen
3. Drill down on a contact record
4. On the child applet select Smart Script view configure to run a SmartScript
5. The following error pop up
The selected script does not exist or a translation for the selected language does not exist. Please notify your system administrator. (SBL-CSP-00233)

Launch the same SmartScript from Site Map>SmartScripts>Scripts works fine.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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