Newly Added Views To Responsibilities After Upgrade Are Not Seen In The Application
(Doc ID 2539368.1)
Last updated on OCTOBER 28, 2022
Applies to:
Siebel CRM - Version 19.3 and laterInformation in this document applies to any platform.
Symptoms
On : 19.3 version, Client Functionality
ACTUAL BEHAVIOR
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Adding views to responsibilities not reflecting in the application
Customer is facing the below issue with views in their upgraded test application.
Process Followed -
1. Add a view to a responsibility
2. Clear cache
3. Login to the application with an user who has the responsibility
They are unable to see the view they just added.
Example View - CUT Account Agreement Explorer View
They tried adding the view to both the a vanilla responsibility and a custom responsibility. The issue is occurring in both cases.
They also noticed that though the view is added in the responsibility (Responsibilities -> Applications -> Screen Tab Layout -> View Tab Layout), it is not listed in (Tools - User Preferences -> Screen Tab Layout -> View Tab Layout).
The process works well in the Dev environment (Design Repository) and is seen only in the Test environment (Runtime Repository).
EXPECTED BEHAVIOR
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adding a responsibility should be reflected in the user access over those particular views contained by the new responsibility
STEPS
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The issue can be reproduced at will with the following steps:
1. Add a view to a responsibility
2. Clear cache
3. Login to the application with an user who has the responsibility
4. We are unable to see the view we added.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |