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Unable to Open DISA after Installing Enable HTTPS for the Siebel Application URL, Error SBL-UIJ-52896 (Doc ID 2545472.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel CRM - Version 16.19 [IP2016] to 20.2 [Release V16 to V17]
Information in this document applies to any platform.


After enabling HTTPS for the Siebel Web Servers in Production environment, DISA stopped working.
The behavior was only observed on Production where HTTPS was enabled. DISA was working fine on the lower environments which are not using HTTPS.

The certificates were imported in DISA JRE cacerts using keytool command, but as soon as the Siebel User login there is a request to DISA which fails and user get a pop up error message indicating that it was not able to communicate with DISA.
This was working fine prior to enable HTTPS for the Web Server and also enable TLS for the SWSE and Siebel Server communication

In the disa.log the following error can be observed:

User also confirmed that Inline Attachment Editing also fail, that is trying to use Edit button when selecting a Siebel Attachment is not enabled.

If user change to HTTP , setting Object Manager parameters securebrowse=FALSE it works fine.




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