Siebel Production Service Not Coming Up After Applying 19.1 PS on top of 18.7PS - Server Busy error
(Doc ID 2545627.1)
Last updated on JANUARY 22, 2024
Applies to:
Siebel CRM - Version 19.1 and laterInformation in this document applies to any platform.
Symptoms
Siebel Production Service not coming up after applying 19.1 Patchset on top of 18.7 PS
Errors from Siebsrvr.log
GenericLog GenericError 1 000000025ce605c4:0 2019-05-22 23:47:33 (sccconfg.cpp (2155) err=2555932 sys=0) SBL-SCM-00028: Key not found
SisnTcpIp SisnSockError 1 000000025ce605c4:0 2019-05-22 23:47:33 6156: [SISNAPI TLS] failed to read PARAM_GENERIC_ENABLE_OPENSSL parameter
SisnTcpIp SisnSockError 1 000000025ce605c4:0 2019-05-22 23:47:33 6156: [SISNAPI TLS] failed to read PARAM_GENERIC_ENABLE_OPENSSL parameter
The issue can be reproduced at will with the following steps:
1. Stop Siebel SES/SAI and Gateway services
2. Install 19.1 Patchset on top of 18.7 PS
3. Post patching Siebel application services not coming up and reported Server Busy when accessing URL
Changes
Applied 19.1PS on top of 18.7 PS
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |