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EAI Object Manager Crashes With Inbound Web Service (Doc ID 2546509.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CRM - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

EAI Object Manager crashes intermittently while handling inbound web service requests with the following call stack:

==========================================================
- CALL STACK -
KERNELBASE +0xc54f = RaiseException() +0x58
MSVCR110 +0x181ab = longjmp() +0xbf
MSVCR110 +0x5906f = CxxThrowException() +0x267a
sslcshar +0x1da96 = CCFBlockAllocator::AllocateBlock() +0xad6
sslcshar +0x1ccc6 = CCFProcessMemPool::Allocate() +0x26
sslcshar +0x1c275 = SSstring::InitAllocBuffer() +0x95
sslcshar +0x1b215 = SSstring::GetWriteBuffer() +0xb5
sslcshar +0x2799f = CCFPropertySet::DecodeFromFile() +0x14cf
sslcshar +0x28021 = CCFPropertySet::DecodeFromFile() +0x1b51
sslcshar +0x26241 = CCFPropertySet::DecodeFromString() +0x121
sstcsiom +0x7629 = CSSSIOMSession::ModInvokeSrvcMethod() +0xf9
sstcsiom +0xc234 = CSSSIOMSession::RPCMiscModel() +0x4e4
sstcsiom +0x1832 = CSSSIOMSession::HandleRPC() +0x402
sssasos +0x71a0 = CSSSISObject::HasErrors() +0x46f0
sssasos +0x59e1 = CSSSISObject::HasErrors() +0x2f31
sssasos +0x1797
sssasos +0x2121 = CompHandleMsg() +0x4b1
siebmtshmw +0x99d9
siebmtshmw +0x2425a = GetSmiTaskAPI() +0x8d9a
siebmtshmw +0x23887 = GetSmiTaskAPI() +0x83c7
siebmtshmw +0x192b3 = SmiBeginTrace() +0x5c43
siebmtshmw +0x18f16 = SmiBeginTrace() +0x58a6
siebmtshmw +0xd713 = SmiCleanupDetTask() +0x34e3
sslcosd +0x2283 = OSDThreadPrivIsInit() +0x273
sslcosd +0x231b = OSDThreadPrivIsInit() +0x30b
MSVCR110 +0x2db10 = _get_tlsindex() +0x61
MSVCR110 +0x2daf4 = _get_tlsindex() +0x45
kernel32 +0x1343d = BaseThreadInitThunk() +0x12
ntdll +0x39832 = RtlInitializeExceptionChain() +0x63
ntdll +0x39805 = RtlInitializeExceptionChain() +0x36
========================================================

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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