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After Upgrade to 18.10 Assignment Manager is Offline: Target Table Instance Id is null in LoadLink, and errors SBL-ESC-00106 and SBL-GEN-03006 (Doc ID 2548816.1)

Last updated on JULY 21, 2020

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

On : 18.10 version, Assignment Manager

ACTUAL BEHAVIOR
---------------
Assignment Manager in Siebel Server CRMDEV_AM1 is Not Online, it has State: Offline.
There is the following error in AsgnSrvr log:


ERROS
---------------
SQLConnectOptions Transaction Detail 5 000000045ca3e390:0 2019-04-02 15:55:49 (SQLTransact) Type: SQL_COMMIT
SQLSlowQuery Statement 4 000000045ca3e390:0 2019-04-02 15:55:49
  select link.ROW_ID, link.SRC_TBL_ID, link.SRC_COL_ID,
  link.TAR_TBL_INST_ID, link.TAR_COL_ID, link.PRIMARY_FLG,
  link.NAME, link.ADDTL_JOIN_SPEC
  from SIEBEL.S_ESCL_LINK link,
  SIEBEL.S_ESCL_OBJECT obj
  where obj.NAME = ? and
  obj.REPOSITORY_ID = ? and
  (obj.INACTIVE_FLG = 'N' or obj.INACTIVE_FLG IS NULL) and
  link.OBJECT_ID = obj.ROW_ID and
  (link.INACTIVE_FLG = 'N' or link.INACTIVE_FLG IS NULL)
SQLSlowQuery Bind Variables 4 000000045ca3e390:0 2019-04-02 15:55:49 01:Order
02:1-2NRP-1

ProcReq GenericFatal 0 000000045ca3e390:0 2019-04-02 15:55:49 Target Table Instance Id is null in LoadLink
GenericLog GenericError 1 000000045ca3e390:0 2019-04-02 15:55:49 Message: GEN-11,
Additional Message: Target Table Instance Id is null

ProcReq GenericFatal 0 000000045ca3e390:0 2019-04-02 15:55:49 Order in LoadLink

GenericLog GenericError 1 000000045ca3e390:0 2019-04-02 15:55:49 Message: ESCL-12,
Additional Message: Order

GenericLog GenericError 1 000000045ca3e390:0 2019-04-02 15:55:49 (attrapi.cpp (741) err=458858 sys=2) SBL-ESC-00106: Error loading Attribute handle for Object Order.
GenericLog GenericError 1 000000045ca3e390:0 2019-04-02 15:55:49 (asgnobj.cpp (387) err=3006 sys=0) SBL-GEN-03006: Error calling function: WFObjectOpen



EXPECTED BEHAVIOR
-----------------------
Assignment Manager should be coming online after the Siebel upgrade from 8.2.2 to Siebel 18.10.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Siebel Upgrade to upgrade from 8.2.2. to 18.10
2. Assignment Manager (AsgnSrvr) component in Siebel Server siebsrvr1 has State: Offline.



Cause

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In this Document
Symptoms
Cause
Solution
References


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