My Oracle Support Banner

SBL-SMA-00146: Adapter DLL [<?>] is not found. Where to Find SAAdapter.dll , Smart Answer Adapter DLL ? (Doc ID 2550646.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CRM - Version [IP2014] to 19.5 [Release V8 to V17]
Information in this document applies to any platform.


The SmarAnswer component is failing to start with the following error:

SBL-SMA-00146: Adapter DLL [<?>] is not found. Either the file name is misspelled, or the location url is unreachable, or the DLL does not exist in the specified location.

The DLL adapter name in the SAConfig.xml is SAAdapter.dll

However, cannot find that .dll file anywhere in the siebel install hierarchy of folders.

Question is how to get this file or where it should be?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.