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SBL-EAI-05006 Error With Test Scripts (Doc ID 2552012.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

When testing via 'Site Map'->'Release'->'Test Scripts', the following error is displayed:

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Failed to load the JVM dll. Check that the specified dll name is correct. (SBL-EAI-05006)
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The OM log file shows the following messages:

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ObjMgrBusServiceLog    FireEvent    5    000006f35ce4407f:360978    2019-05-28 08:29:05    Business Service 'Automation Adapter Service' was created at 79866ae0
ObjMgrBusServiceLog    Create    4    000006f35ce4407f:360978    2019-05-28 08:29:05    Business Service 'Automation Adapter Service' (address: '79866ae0')was regsitered at model '7a1fc4e8' for session ''
ObjMgrBusServiceLog    InvokeMethod    4    000006f35ce4407f:360978    2019-05-28 08:29:05    Begin: Business Service 'Automation Adapter Service' invoke method: 'doInvokeMethod' at 79866ae0
EAITransport    EAITransportDebug    4    000006f35ce4407f:360979    2019-05-28 08:29:05    CSSJavaBusinessService::ReadJavaArch: JVMSybsys name:"AutomationSubSys", JAVA Architecture:32
JVMInit    JVMInitInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    JVM subsystem is not found, JVM will be initialized based on the machine configuration, such as Windows registry.
JVMInit    JVMInitInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    JVM classpath is empty.
JVMInit    JVMInitInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    JVM will be initialized with following parameters:
JVMInit    JVMInitInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    JVM dll path = 'libjvm'
JVMInit    JVMInitInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    VM options:
JVMInit    JVMInitInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05        -Xmx100m
GenericLog    GenericInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    JVM total VMOptions are 2
GenericLog    GenericInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    JVM VMOptions for index 0 are -Xmx100m
GenericLog    GenericInfo    3    000006f35ce4407f:360979    2019-05-28 08:29:05    JVM VMOptions for index 1 are vfprintf
EAITransport    EAITransportDebug    4    000006f35ce4407f:360979    2019-05-28 08:29:05    Finished loading JVM DLL.
ObjMgrBusServiceLog    Error    1    000006f35ce4407f:360979    2019-05-28 08:29:05    (javabsvc.cpp (448)) SBL-EAI-05006: Failed to load the JVM Dll. Check that the specified dll name is correct.
ObjMgrBusServiceLog    InvokeMethod    4    000006f35ce4407f:360979    2019-05-28 08:29:05    Business Service 'Automation Adapter Service' invoke method 'doInvokeMethod' Execute Time: 0.001 seconds.
ObjMgrBusServiceLog    InvokeMethod    4    000006f35ce4407f:360979    2019-05-28 08:29:05    End: Business Service 'Automation Adapter Service' invoke method: 'doInvokeMethod' at 79866ae0
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Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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