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"failed to read certificate file name" in srvrmgr.log , executing Server Manager Command Line (Doc ID 2555608.1)

Last updated on MARCH 17, 2021

Applies to:

Siebel CRM - Version 19.5 and later
Information in this document applies to any platform.

Symptoms

The following was seen in the Server manager command line log file:

SisnTcpIp SisnSockInfo 3 000000025d071258:0 2019-06-17 15:23:54 5920: [SISNAPI TLS] failed to read certificate file name
SisnTcpIp SisnSockInfo 3 000000025d071258:0 2019-06-17 15:23:54 5920: [SISNAPI TLS] failed to read key file name
SisnTcpIp SisnSockInfo 3 000000025d071258:0 2019-06-17 15:23:54 5920: [SISNAPI TLS] failed to read CA certificate file name
SisnTcpIp SisnSockDetail 4 000000025d071258:0 2019-06-17 15:23:54 5920: .\ssl\ssl_cert.c 148 :OPENSSL_lock Acquired: lock_count= 1 type: 12
SisnTcpIp SisnSockDetail 4 000000025d071258:0 2019-06-17 15:23:54 5920: .\crypto\ex_data.c 201 :OPENSSL_lock Acquired: lock_count= 1 type: 2
SisnTcpIp SisnSockDetail 4 000000025d071258:0 2019-06-17 15:23:54 5920: .\crypto\ex_data.c 204 :OPENSSL_lock Released: lock_count= 0 type: 2
SisnTcpIp SisnSockDetail 4 000000025d071258:0 2019-06-17 15:23:54 5920: .\crypto\ex_data.c 278 :OPENSSL_lock Acquired: lock_count= 1 type: 2
SisnTcpIp SisnSockDetail 4 000000025d071258:0 2019-06-17 15:23:54 5920: .\crypto\ex_data.c 281 :OPENSSL_lock Released: lock_count= 0 type: 2
SisnTcpIp SisnSockDetail 4 000000025d071258:0 2019-06-17 15:23:54 5920: .\crypto\ex_data.c 318 :OPENSSL_lock Acquired: lock_count= 1 type: 2

Steps were:

1- open dos prompt

2- set SIEBEL_LOG_EVENTS=5

3- run server manager 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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