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Siebel Application Hangs with "Handling Logon" and Error "Unable to create the business service (SBL-DAT-00227)" (Doc ID 2558359.1)

Last updated on NOVEMBER 26, 2020

Applies to:

Siebel CRM - Version 18.11 and later
Information in this document applies to any platform.

Symptoms

When trying to login to application after providing credentials, it is showing blank page and task status as "Handling Logon" .

Siebel anon user preference files are not loading or new spf files are not creating under file system.

OM log: 

The Web engine has not been initialized properly. Because:. Unable to create the business service (SBL-DAT-00227)

pstack1:

Thread 2 (Thread 0x63203b40 (LWP 29287)):
#0  0x555a3430 in __kernel_vsyscall ()
#1  0x56d348c2 in __lll_lock_wait () from /usr/lib/libpthread.so.0
#2  0x56d2fd18 in _L_lock_799 () from /usr/lib/libpthread.so.0
#3  0x56d2fbf0 in pthread_mutex_lock () from /usr/lib/libpthread.so.0
#4  0x56abebeb in EnterCriticalSection () from /d01/siebel/ses/siebsrvr/mw/lib/libkernel32.so
#5  0x5a60425f in CSSVersionMetaDataCache::GetWrHlpr(CSSCriticalSection&, CSSMapStringToPtr&, REPO_OBJECT_TYPE, SSstring&, int, void*&) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#6  0x5a604835 in CSSVersionMetaDataCache::DoGetWriteObject(REPO_OBJECT_TYPE, SSstring&, int, void*&) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#7  0x5a314b4d in CSSObjDefMgr::GetSqlBCDef(char16_t const*, CSSSqlBCDef*&, int, int) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#8  0x5a353c0c in CSSModelPhysDef::GetSqlBCDef(char16_t const*, CSSSqlBCDef*&, int, int) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#9  0x5a32e285 in CSSDMSessionUserContext::PrepareLoginPositionSqlObj(CSSSqlObj*&) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#10 0x5a333d17 in CSSDMSessionUserContext::InitLoginPositionInfo(SSstring const&, bool) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#11 0x5a334936 in CSSDMSessionUserContext::InitLoginUserInfo() () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#12 0x5a3682a9 in CSSModelPhysDef::Login(SSstring const&, SSstring const&) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#13 0x5a0626d9 in CSSModel::Login(SSstring const&, SSstring const&) () from /d01/siebel/ses/siebsrvr/lib/libsscfom.so
#14 0x59b42c76 in CSSSIOMSession::Logon(char16_t const*, char16_t const*, char16_t const*, char16_t con

pstack2:

Thread 4 (Thread 0x63001b40 (LWP 29283)):
#0  0x56ee5a42 in fwrite () from /usr/lib/libc.so.6
#1  0x5579015f in SSFILE::NT_PutChar(char16_t) () from /d01/siebel/ses/siebsrvr/lib/libsslcshar.so
#2  0x5579020c in SSFILE::PutChar(char16_t) () from /d01/siebel/ses/siebsrvr/lib/libsslcshar.so
#3  0x5579043a in SSFILE::PutString(char16_t const*) () from /d01/siebel/ses/siebsrvr/lib/libsslcshar.so
#4  0x55790497 in SSfputs(char16_t const*, SSFILE*) () from /d01/siebel/ses/siebsrvr/lib/libsslcshar.so
#5  0x5591bf08 in LogFile::Write(char16_t const*, int, int, int) () from /d01/siebel/ses/siebsrvr/lib/libsslcevt.so
#6  0x5591e8fc in SSEventLog::HandleEvt(SSstring const&, int, srdEvent const*, srdSubEvent const*, char16_t const*, unsigned int, CCFFormatArg const**) () from /d01/siebel/ses/siebsrvr/lib/libsslcevt.so
#7  0x55918afc in LIBEvtTrigger(char const*, int, srdObjTag*, srdObjTag*, char16_t const*, unsigned int, CCFFormatArg const**) () from /d01/siebel/ses/siebsrvr/lib/libsslcevt.so
#8  0x58e37821 in CCFAdapterShared::LogEventFmt(char const*, int, srdObjTag*, srdObjTag*, char16_t const*, unsigned int, CCFFormatArg const**) () from /d01/siebel/ses/siebsrvr/lib/libsslcasrv.so
#9  0x557a8dcd in CcfLogEvent(srdObjTag*, srdObjTag*, char16_t const*, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&) () from /d01/siebel/ses/siebsrvr/lib/libsslcshar.so
#10 0x5a3f6178 in CSSSqlCursor::Close() () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#11 0x5a3f665b in CSSDbConn::CacheSqlCursor(CSSSqlCursor*) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#12 0x5a3f70ac in CSSDbConn::TryCacheSqlCursor(CSSSqlCursor*, bool) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#13 0x5a40a656 in CSSSqlObj::CacheSqlCursor(CSSSqlCursor*, bool) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so
#14 0x5a4a013a in CSSSqlObj::Release(bool) () from /d01/siebel/ses/siebsrvr/lib/libsscfdm.so

Seems there is issue with spf file loading

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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