My Oracle Support Banner

Siebel Application Hangs with "Handling Logon" and Error "Unable to create the business service (SBL-DAT-00227)" (Doc ID 2558359.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Siebel CRM - Version 18.11 and later
Information in this document applies to any platform.


When trying to login to application after providing credentials, it is showing blank page and task status as "Handling Logon". The Siebel anon user preference files are not loading or new spf files are not creating under file system.

The following error is found in the OM log with similar pstacks shown below.

OM log:

There is issue with spf file loading.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.