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WfProcMgr Component Kept Crashing Sporadically When Using Different Usernames (Doc ID 2563888.1)

Last updated on JULY 10, 2019

Applies to:

Siebel CRM - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

On : 19.1 version, Siebel Workflow

After upgrade the Siebel UAT environment from Siebel CRM Update 18.7 to Siebel CRM 19.1 the WfProcMgr component is crashing very frequently 2-3 times per day during load tests.

On the Siebel Enterprise Server lgo we can confirm that WfPrcoMgr crashes:
ServerLog ProcessExit 1 000000045cc626eb:0 2019-04-29 03:56:49 WfProcMgr 12259 SBL-OSD-02006 Process 12259 exited with error - Process exited because it received signal SIGABRT.


The issue can NOT be reproduced at will and so far the crash is only observed in UAT environment, DEV and SIT for example did not observe the crashes.

The callstacks for the crash on Solaris are:

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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