Siebel 18 Binocular Search Results Title Becomes Inactive
(Doc ID 2566760.1)
Last updated on FEBRUARY 01, 2021
Applies to:Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.
On : 18.8 version, Client Functionality
Siebel 18 Binocular search results title becomes inactive. If one clicks on account names bar (not on account name), account name becomes inactive and cannot drill down on account anymore.
There is no problem if multiple records are returned, as first account name becomes active again if one clicks on another account names bar.
The expected behavior is that if one clicks account names bar (not on account name), account name should not becomes inactive and should be able to drill down on account name.
The issue can be reproduced at will with the following steps:
1. Use binocular search to return only one record. For example return an Account record.
2. Click on account name bar (not on account name).
3. Notice that account name becomes inactive and one cannot drill down on account anymore.
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