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Siebel 18.x Siebel Server Restart Causes "Error occured at the server error:NOTOK :Authentication failed for user" (Doc ID 2569350.1)

Last updated on MAY 01, 2024

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to startup Siebel application servers after OS patching, the Siebel app servers do not startup and the following error occurs.

NameServerLayerLog Error 1 000000025d2f6702:0 2019-07-17 11:03:09 1444667584: [cgclientservice] Error occured at the server error:NOTOK :Authentication failed for user
SisnTcpIp SisnSockDetail 4 000000025d2f6702:0 2019-07-17 11:03:09 1444667584: [TCPIP-client] socket() closed descriptor = 13 from **:36764 to **:9011
....
GenericLog GenericError 1 000000025d2f6702:0 2019-07-17 11:03:09 (scfsis.cpp (82) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (****:9011).

The issue can be reproduced at will with the following steps:

1. Apply OS level patching
2. Startup gateway server followed by Siebel Application containers and Siebel app servers
3. Check to see if the Siebel servers start up.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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