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Siebel Application Crashes While Navigate To The Applet (Doc ID 2576460.1)

Last updated on AUGUST 20, 2019

Applies to:

Siebel CRM - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

On :  19.2 version, Siebel VB / eScript / COM

When attempting to access the Applet "ATM / Debit Card Issuance Form Applet",
the following error occurs.

FDR
-----------------------
124 Fdr_OBJMGR Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) 1131288508 WebApplet [ATM / Debit Card Issuance Form Applet] #WebApplet_PreCanInvokeMethod#
124 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0

 

CRASH CALL STACK
-----------------------

PROCESS 18923 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 124!!!
Current Time: 06/26/2019 15:19:56.712

Called from:
/siebel/ses/siebsrvr/lib/libsslcosd.so'0x4dc58 [0xfe64dc58]
/lib/libc.so.1'__sighndlr+0xc [0xf2527e10]
/lib/libc.so.1'call_user_handler+0x370 [0xf251ad9c]
/lib/libc.so.1'sigacthandler+0x58 [0xf251b0a4]
/lib/libc.so.1'memset%sun4v-hwcap3+0x26c [0xf25603c4] [Signal 11 (SEGV)]
/siebel/ses/siebsrvr/lib/libsslcshar.so'__1cGCCFMap4nKCCFElemStr_n0A__2F6MrknISSstring__r1_+0x28 [0xfe950608]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cNCSSSWEUtilMFCVDupCMapStringToString6FrnUCSSMapStringToString_rk1_v_+0x9c [0xe70569fc]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cJCSSSWESWP2G6Mrk0_2_+0x218 [0xe6fc9ff8]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cJCSSSWESWP2t6Mrk0_v_+0x64 [0xe6fc9c24]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cMCSSSWEParserU_BuildTemplateByName6MpkHrpnJCSSSWESWP__I_+0x100 [0xe6fa7a60]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cMCSSSWEParserIBuildSWF6MpkHrpnJCSSSWESWP__I_+0xc [0xe6f9db0c]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cMCSSSWESWXMgrKGetTypeSWX6MpkHnLSWEModeEnum_nMSWEStateEnum_rpnJCSSSWESWX__I_+0x6fc [0xe6a4187c]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cLCSSSWEFrameOGetControlType6MpnPCSSSWEFieldItem__nNSWECtlTypeNum__+0x114 [0xe67a49f4]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cLCSSSWEFrameTGetJSPrivFieldValue6MpnPCSSSWEFieldItem_rnISSstring_i_I_+0x288 [0xe686aa48]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cLCSSSWEFrameXGenerateExtraNotifyInfo6M_v_+0xcb0 [0xe6871490]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cKCSSSWEViewXGenerateExtraNotifyInfo6M_v_+0x1d4 [0xe68a2554]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cKCSSSWEViewNGetObjectInfo6MrpknQCSSSWEBindingCtx_rnOCCFPropertySet_i_I_+0x1d00 [0xe68a6a60]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cPCSSSWEComponentHExecute6MpnQCSSSWEHtmlStream_pnQCSSSWEBindingCtx__I_+0x168 [0xe6fe9808]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cPCSSSWEComponentLPostExecute6MpnQCSSSWEHtmlStream_pnQCSSSWEBindingCtx__I_+0xe4 [0xe6fea4c4]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cPCSSSWEComponentHExecute6MpnQCSSSWEHtmlStream_pnQCSSSWEBindingCtx__I_+0x188 [0xe6fe9828]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cYCSSSWEHtmlContentHandlerWGetRPCReturnPropSetStr6MnWSWERPCReturnStatusEnum_pkHpnUCSSMapStringToString_pnJCPtrArray_ipnLCSSSWEFrame__nISSstring__+0x354 [0xe6a68bb4]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cbBCSSSWEHtmlPUIContentHandlerSActionRPCCompleted6MpnYCSSSWEActionRPCCompleted_pnQCSSSWEHtmlStream__I_+0xf8 [0xe6a9c6f8]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cPCSSSWEActionMgrODoPostedAction6MpnQCSSSWEHtmlStream_pnNWWEReqModInfo_rpnJWWECbInfo__I_+0x11a0 [0xe6995ec0]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cPCSSSWEActionMgrSCheckPostedActions6MpnQCSSSWEHtmlStream_pnKCSSSWEArgs_pnNWWEReqModInfo_rpnJWWECbInfo_ri_I_+0x66c [0xe699e78c]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cWCSSSWEFrameMgrInternalSInvokeAppletMethod6MpnQCSSSWEHtmlStream_pnKCSSSWEArgs_pnNWWEReqModInfo_rpnJWWECbInfo_rnOCSSStringArray__I_+0x27d4 [0xe69e0274]
/siebel/ses/siebsrvr/lib/libsscaswbc.so'__1cSCSSSWECmdProcessorMInvokeMethod6MpnQCSSSWEHtmlStream_pnKCSSSWEArgs_pnNWWEReqModInfo_rpnJWWECbInfo__I_+0xc50 [0xe69a7cf0]




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into the Siebel Application, and navigate to the Applet "ATM / Debit Card Issuance Form Applet"
2. The Application Crashes.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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