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AIA Session Pool Manager Error There is no active Web Service with operation named 'http://siebel.com/CustomUI:EAIEchoServiceEcho'.(SBL-EAI-04313) (Doc ID 2578307.1)

Last updated on AUGUST 19, 2019

Applies to:

Siebel CRM - Version 19.5 and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:

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SIEBEL VERSION: Siebel IP19.5

SIEBEL APP O/S: Linux x86

ISSUE STATEMENT:

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When AIA sends inbound web service into Siebel, it fails with an error.

ERROR MESSAGE:

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The error message that occurs with this issue is:

SPM cannot successfully connect to web server Login credentials [endpoint: https://<hostname>:<port>/siebel/app/eai_anon/enu?SWEExtSource=SecureWebService&amp;SWEExtCmd=Execute ]

java.lang.Throwable: Exception occured when requesting a session token: java.lang.Exception: Fault response (or timed out) from WS Endpoint: https://<hostname>:<port>/siebel/app/eai_anon/enu?SWEExtSource=SecureWebService&amp;SWEExtCmd=Execute

There is no active Web Service with operation named 'http://siebel.com/CustomUI:EAIEchoServiceEcho'.(SBL-EAI-04313)

java.lang.Exception: Fault response (or timed out) from WS Endpoint: https://<hostname>:<port>/siebel/app/eai_anon/enu?SWEExtSource=SecureWebService&amp;SWEExtCmd=Execute

There is no active Web Service with operation named 'http://siebel.com/CustomUI:EAIEchoServiceEcho'.(SBL-EAI-04313).

WHERE IT HAPPENED:

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The issue happens in Test environment.

STEPS TO REPRODUCE:

---------------------------------

The behaviour occurs as follows:

1. Upgrade Siebel application side from 8.1.1.14 to IP19.5

2. Reconfigure AIA application side to send web service into new URL for Siebel Inbound Web Service

3. Use AIA to send the inbound web service to url:

https://<hostname>:<port>/siebel/app/eai_anon/enu?SWEExtSource=SecureWebService&amp;SWEExtCmd=Execute

4. The reported error occurs.

5. The same web service and URL works fine when it is submitted from soapui application.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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