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Inbound Web Service Throws SBL-EAI-04313 After Upgrade to Siebel 2019 (Doc ID 2589011.1)

Last updated on AUGUST 26, 2024

Applies to:

Siebel CRM - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

On : 19.2 version, Siebel EAI

If the namespace of inbound web service contains spaces, while executing the inbound web service, users get the below error

ObjMgrLog Error 1 000001315d0919bc:0 2019-06-20 10:15:44 (factory.cpp (676))SBL-EAI-04313: There is no active Web Service with operation named 'http://siebel.com/Service/FS/Service Requests:ServiceRequestInsert'

The same interface was working fine in IP15 i.e before upgrading to Siebel 2019.


ERROR
-----------------------
ObjMgrLog Error 1 000001315d0919bc:0 2019-06-20 10:15:44 (factory.cpp (676))SBL-EAI-04313: There is no active Web Service with operation named 'http://siebel.com/Service/FS/Service Requests:ServiceRequestInsert'



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Vanilla inbound web service "ServiceRequest" contains the Namespace of the webservice as "http://siebel.com/Service/FS/ServiceRequests".

2. Change namespace to "http://siebel.com/Service/FS/Service Requests". Export WSDL and test the scenario 

Get the below error

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">

<SOAP-ENV:Body>

<SOAP-ENV:Fault>

<faultcode>SOAP-ENV:Server</faultcode>

<faultstring>There is no active Web Service with operation named 'http://siebel.com/Service/FS/Service Requests:ServiceRequestInsert'.(SBL-EAI-04313)</faultstring>

<detail>

<siebelf:siebdetail

xmlns:siebelf="http://www.siebel.com/ws/fault">

<siebelf:logfilename>EAIObjMgr_enu_0015_15728690.log</siebelf:logfilename>

<siebelf:errorstack>

<siebelf:error>

<siebelf:errorcode>SBL-EAI-04313</siebelf:errorcode>

<siebelf:errorsymbol>IDS_EAI_WS_OP_NOT_FOUND</siebelf:errorsymbol>

<siebelf:errormsg>There is no active Web Service with operation named 'http://siebel.com/Service/FS/Service Requests:ServiceRequestInsert'.(SBL-EAI-04313)</siebelf:errormsg>

</siebelf:error>

</siebelf:errorstack>

</siebelf:siebdetail>

</detail>

</SOAP-ENV:Fault>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

 

From EAI OM log:

ObjMgrBusServiceLog InvokeMethod 4 000001315d0919bc:0 2019-06-20 10:15:44 Business Service 'XML Hierarchy Converter' invoke method 'DocToHier' Execute Time: 0.005 seconds.

ObjMgrBusServiceLog InvokeMethod 4 000001315d0919bc:0 2019-06-20 10:15:44 End: Business Service 'XML Hierarchy Converter' invoke method: 'DocToHier' at 1b7b3368

ObjMgrBusServiceLog FireEvent 5 000001315d0919bc:0 2019-06-20 10:15:44 Decremented the reference counter and released Business Service at (1b7b3368)

CchMgrLog CchMgrAcsInfo 4 000001315d0919bc:0 2019-06-20 10:15:44 Accesses item [SOAP_DOC_LITERAL:http://siebel.com/Service/FS/Service Requests:ServiceRequestInsert:HTTP] in cache [].

CchMgrLog CchMgrAcsInfo 4 000001315d0919bc:0 2019-06-20 10:15:44 Item [SOAP_DOC_LITERAL:http://siebel.com/Service/FS/ServiceRequests:ServiceRequestInsert:HTTP] is not loaded to cache [] or it's invalidated by others.

ObjMgrLog Error 1 000001315d0919bc:0 2019-06-20 10:15:44 (factory.cpp (676)) SBL-EAI-04313: There is no active Web Service with operation named 'http://siebel.com/Service/FS/Service Requests:ServiceRequestInsert'.

ObjMgrBusServiceLog FireEvent 5 000001315d0919bc:0 2019-06-20 10:15:44 Business Service 'SessionTokenService' (ac94c00) referenced - reference

 



Cause

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In this Document
Symptoms
Cause
Solution
References


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