Object Manager Crashing In Production After 19.4 Patch Installation
(Doc ID 2596320.1)
Last updated on SEPTEMBER 09, 2022
Applies to:
Siebel CRM - Version 19.4 to 19.7 [Release V17]Information in this document applies to any platform.
Symptoms
On : 19.4 version, System Admin
ACTUAL BEHAVIOR
---------------
Object Manager Crashing in Production after 19.4 Patch installation
We installed the 19.4 patch to our Production environment last night, and multiple OM crashes with following callstack
KERNELBASE!RaiseException+0x48
msvcr110!_CxxThrowException+0x57
mfc110u!AfxThrowInvalidArgException+0x19
sscdo90!CSSOraSqlObj::DoWriteRecordArray+0x46a [m:\siebel\src\core\dbconn\oracon\ora90\oracon.cpp @ 1427]
sscdo90!CSSOraSqlObj::DoWriteRecord+0x9f [m:\siebel\src\core\dbconn\oracon\ora90\oracon.cpp @ 1155]
sscdo90!CSSOraSqlObj::DoWriteRecordArray+0x795 [m:\siebel\src\core\dbconn\oracon\ora90\oracon.cpp @ 2861]
sscfdm!CSSSqlObj::WriteRecordArray+0x383 [m:\siebel\src\core\datasvc\ssa\util\sqlobj.cpp @ 55171]
sscfdm!CSSSqlObj::DeleteRecord+0xec6 [m:\siebel\src\core\datasvc\ssa\util\sqlobj.cpp @ 19028]
sscfom!CSSBusComp::SqlDeleteRecord+0xd5 [m:\siebel\src\core\datasvc\ssa\objmgr\buscomp.cpp @ 28883]
sscacmbc!CSSBCBase::SqlDeleteRecord+0x5d6 [m:\siebel\src\core\services\clients\common\bc\bcbase.cpp @ 4448]
sscacmbc!CSSBCFile::SqlDeleteRecord+0x40 [m:\siebel\src\core\services\clients\common\bc\bcfile.cpp @ 3010]
sscadcbc!CSSBCFulfillment::SqlDeleteRecord+0x178 [m:\siebel\src\apps\edocument\document\bc\bcfulfil.cpp @ 1088]
sscfom!CSSBusComp::WriteRecord+0x814 [m:\siebel\src\core\datasvc\ssa\objmgr\buscomp.cpp @ 34850]
sscaswbc!CSSSWEFrame::OnActionsWriterecord+0
From OM log, it was found there was DELETE statement firing and was getting error "ORA-01036: illegal variable name/number"
ObjMgrSqlLog Detail 4 000009c55d08142c:0 2019-06-24 16:30:35 INSERT/UPDATE statement with ID: Unknown
DELETE FROM SIEBEL.S_ACT_FUL_REQ
WHERE FUL_REQ_ID = :1
ObjMgrSqlLog Detail 4 000009c55d08142c:0 2019-06-24 16:30:35 Bind variable 1: 8-2GDZJT7
ObjMgrSqlLog Debug 5 000009c55d08142c:0 2019-06-24 16:30:35
DBCLog DBCLogError 1 000009c55d08142c:0 2019-06-24 16:30:35 OCIBindByPos: param# 91, data <?STR?>, bytes 32,
ObjMgrBusCompLog Error 1 000009c55d08142c:0 2019-06-24 16:30:35 (oracon.cpp (4826)) SBL-DBC-00108: An error has occurred preparing a Sql statement.
Please continue or ask your systems administrator to check your application configuration if the problem persists.
SQLParseAndExecute Execute 5 000009c55d08142c:0 2019-06-24 16:30:35 ORA-01036: illegal variable name/number
Changes
Siebel 19.4 Patch was applied on siebel 18.12
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |