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Queries On Third-party Search Engine Integration With Siebel (Doc ID 2603492.1)

Last updated on DECEMBER 04, 2020

Applies to:

Siebel CRM - Version 19.6 and later
Information in this document applies to any platform.


Qn1:How pagination of search results works from Siebel perspective, i.e. how "To" and "From" parameters are populated and handled in Siebel for SearchInAll and SearchInCategory? It looks like Siebel always sends From:0 and To: 10 (sometimes 9). Are these configurable per category in Siebel?
Qn2:Is NumOfSuggestions input parameter configurable in Siebel or is it hardcoded to be 10 always?
Qn3:Is it possible to configure SortField and SortOrder input parameters?
Qn4:Is it possible to send custom properties for the following: CreateSchema_CustomProp, DoIndex_CustomHeaderProps, GetAutoSuggestions_CustomProps, SearchInAll_CustomProps, SearchInCategory_CustomProps?
Qn5:What is the role of Title, Summary and URL fields in the Search method's outputs?
Qn6:What is the purpose for EOF field?
Qn7:What is the purpose for TotalRecords in the search output? It seems that it's not respected and Siebel always shows 10 records even though there are more records returned.?
Qn8:There is a Filter Spec field in Administration Search -> Search Category Settings -> Available Fields view for a particular category. Is it usable and what filtering syntax is supported??

Qn9:10. Are there any parameters for a search engine other than URL, Batch Size and Batch Limit?
Qn10:11. In the Doc ID 2128418.1 there is an example for DoIndex where Position Id = "X-1YUIC#Z-UI*&V". Does Siebel use some concatenation pattern if there are MVF visibility fields? Are there certain separators that are used for this?
Qn11:What "Navigate" field is doing in Available Fields list?
Qn12:Are there any estimates on when will the out-of-the-box Elasticsearch integration GA release be available?

Qn13:Is it possible to index Siebel Multi value field on Account BC for addresses using 3rd part search engine (Example: Elastic) in order to allow searching against Account Fields and Addresses fields?

Qn14:Search result pane is displaying the BC field names configured in Available fields under Category. Is there a way to configure display name for the fields?

Qn15:What is the logic applied internally to determine which field will be displayed in the title of the search results for third-party search engine tab (e.g:  Elastic search tab)?

Qn16:In the Search Toolbar there is a drop down beside the simplified siebel search field with different search options as showed below. Third-search engine (e.g: Elastic) does not appear in this drop down. Could you please explain
how can this be configured?

Search Settings
Advanced Find
OSES Advanced  Search

Qn17:Is the search performed against all configured Search Engines (example: Find, OSES and Elastic)when using the simplified search field?

Qn18: Is it possible to use Siebel Find only in a specific siebel applitcation ( e.g: Siebel Financial Services Application) and third-party search engine in another Siebel application (e.g: Siebel Call Center) where Siebel Find should not get triggered?

Qn19: Search results  summary (opened on clicking arrow beside a result) does not display all the fields configured in Search Category for third party search engine (Elastic). SEARCHINALL webservice call is bringing back all the fields but not all these fields are displayed in Search Result Summary.
Why only a set of fields are displayed and how this can be configured?



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