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Siebel 19.8 New Installation Enterprise Server Profile Deployment Fails SBL-SCM-00018 (Doc ID 2609951.1)

Last updated on FEBRUARY 03, 2020

Applies to:

Siebel CRM - Version 19.8 and later
Information in this document applies to any platform.

Symptoms

On : 19.8 version, Installation

When attempting to deploy Siebel Enterprise in SMC, the following error occurs.

ERROR
-----------------------
[FATAL] 2019-11-07 14:26:02.887CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration : Illegal base64 character 20

Siebel Gateway Server <Gateway Hostname>
path: /....../siebel/ses/applicationcontainer/logs/cloudgateway.log
[ERROR] 2019-11-07 14:40:25.393 CG_LOGGER - com.xxxxx.xxxxx.cloudgateway.config.GatewayClusterResource:Gateway Cluster deployment not configured
[ERROR] 2019-11-07 14:40:25.394 CG_LOGGER - com.xxxxx.xxxxx.cloudgateway.config.GatewayClusterResource:End :GET on gatewaycluster deployment

path /...../siebel/ses/gtwysrvr/log/srvrcfg.log
NameServerLayerLog Error 1 000000025dc44b4e:0 2019-11-07 14:25:59 -156169792: [cgclientservice] TLS handshake to gateway failed <Gateway Hostname>:2320
GenericLog GenericError 1 000000025dc44b4e:0 2019-11-07 14:25:59 (scmnsclnt.cpp (135) err=2555922 sys=1) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (<Gateway Hostname>:2320).
GenericLog GenericError 1 000000025dc44b4e:0 2019-11-07 14:25:59 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (<Gateway Hostname>:2320).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to SMC
2. Deploy new profile


Cause

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In this Document
Symptoms
Cause
Solution


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