Siebel 19.8 New Installation Enterprise Server Profile Deployment Fails SBL-SCM-00018
(Doc ID 2609951.1)
Last updated on APRIL 04, 2023
Applies to:
Siebel CRM - Version 19.8 and laterInformation in this document applies to any platform.
Symptoms
On : 19.8 version, Installation
When attempting to deploy Siebel Enterprise in SMC, the following error occurs.
ERROR
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[FATAL] 2019-11-07 14:26:02.887CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration : Illegal base64 character 20
Siebel Gateway Server <Gateway Hostname>
path: /....../siebel/ses/applicationcontainer/logs/cloudgateway.log
[ERROR] 2019-11-07 14:40:25.393 CG_LOGGER - com.xxxxx.xxxxx.cloudgateway.config.GatewayClusterResource:Gateway Cluster deployment not configured
[ERROR] 2019-11-07 14:40:25.394 CG_LOGGER - com.xxxxx.xxxxx.cloudgateway.config.GatewayClusterResource:End :GET on gatewaycluster deployment
path /...../siebel/ses/gtwysrvr/log/srvrcfg.log
NameServerLayerLog Error 1 000000025dc44b4e:0 2019-11-07 14:25:59 -156169792: [cgclientservice] TLS handshake to gateway failed <Gateway Hostname>:2320
GenericLog GenericError 1 000000025dc44b4e:0 2019-11-07 14:25:59 (scmnsclnt.cpp (135) err=2555922 sys=1) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (<Gateway Hostname>:2320).
GenericLog GenericError 1 000000025dc44b4e:0 2019-11-07 14:25:59 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (<Gateway Hostname>:2320).
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to SMC
2. Deploy new profile
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |