Object Manager Is Intermittently Crashing When Attempting To Authenticate User with SBL-DAT-00546 Error in OM Log and CSSSecOMClnt::GetAuthnPassword() on the Crash Call Stack
(Doc ID 2614999.1)
Last updated on OCTOBER 06, 2021
Applies to:
Siebel CRM - Version 19.1 to 19.9 [Release V17]Information in this document applies to any platform.
Symptoms
When attempting to login to the application the object manager is intermittently crashing with the following call stack:
- CALL STACK
sscfcmn +0x1aeda = CSSObjectBase::ClearErrorMsg() +0xa
sscfdm +0x901fc = CSSSecOMClnt::GetAuthnPassword() +0xc
sscfdm +0x9b701 = CSSModelPhysDef::GetAuthenticationPassword() +0x21
sscfom +0xcf4d = CSSModel::ReLogin() +0x22d
sscaswbc +0x2fad1b = CSSSWELoginMgr::SwitchUser() +0xeb
sscaswbc +0x2fb7f2 = CSSSWELoginMgr::ProcessCallBack() +0x3c2
sscaswbc +0xe3537 = CSSSWECmdProcessor::ProcessCommand() +0x127
sscaswbc +0x2bc001 = CSSServiceSWEIface::Request() +0x361
sscaswbc +0x2be2f2 = CSSServiceSWEIface::DoInvokeMethod() +0xf02
sscfom +0x1ac8d = CSSService::InvokeMethod() +0x2cd
sstcsiom +0xd55b = CSSSIOMSession::ServiceInvokeMethod() +0xab
sstcsiom +0xcce4 = CSSSIOMSession::RPCMiscService() +0xb4
sstcsiom +0x1885 = CSSSIOMSession::HandleRPC() +0x425
sssasos +0x7370 = CSSSISObject::HasErrors() +0x47b0
sssasos +0x5af1 = CSSSISObject::HasErrors() +0x2f31
sssasos +0x1797
sssasos +0x21f1 = CompHandleMsg() +0x581
siebmtshmw +0xa309
siebmtshmw +0x24bfa = GetSmiTaskAPI() +0x8dca
siebmtshmw +0x24227 = GetSmiTaskAPI() +0x83f7
siebmtshmw +0x19bc3 = SmiBeginTrace() +0x5c33
siebmtshmw +0x19826 = SmiBeginTrace() +0x5896
siebmtshmw +0xe043 = SmiCleanupDetTask() +0x34d3
sslcosd +0x2443 = OSDThreadPrivIsInit() +0x273
sslcosd +0x24db = OSDThreadPrivIsInit() +0x30b
MSVCR110 +0x2db10 = _get_tlsindex() +0x61
MSVCR110 +0x2daf4 = _get_tlsindex() +0x45
KERNEL32 +0x16a14 = BaseThreadInitThunk() +0x24
ntdll +0x5ad8f = RtlInitializeExceptionChain() +0x8f
ntdll +0x5ad5a = RtlInitializeExceptionChain() +0x5a
sscfcmn +0x1aeda = CSSObjectBase::ClearErrorMsg() +0xa
sscfdm +0x901fc = CSSSecOMClnt::GetAuthnPassword() +0xc
sscfdm +0x9b701 = CSSModelPhysDef::GetAuthenticationPassword() +0x21
sscfom +0xcf4d = CSSModel::ReLogin() +0x22d
sscaswbc +0x2fad1b = CSSSWELoginMgr::SwitchUser() +0xeb
sscaswbc +0x2fb7f2 = CSSSWELoginMgr::ProcessCallBack() +0x3c2
sscaswbc +0xe3537 = CSSSWECmdProcessor::ProcessCommand() +0x127
sscaswbc +0x2bc001 = CSSServiceSWEIface::Request() +0x361
sscaswbc +0x2be2f2 = CSSServiceSWEIface::DoInvokeMethod() +0xf02
sscfom +0x1ac8d = CSSService::InvokeMethod() +0x2cd
sstcsiom +0xd55b = CSSSIOMSession::ServiceInvokeMethod() +0xab
sstcsiom +0xcce4 = CSSSIOMSession::RPCMiscService() +0xb4
sstcsiom +0x1885 = CSSSIOMSession::HandleRPC() +0x425
sssasos +0x7370 = CSSSISObject::HasErrors() +0x47b0
sssasos +0x5af1 = CSSSISObject::HasErrors() +0x2f31
sssasos +0x1797
sssasos +0x21f1 = CompHandleMsg() +0x581
siebmtshmw +0xa309
siebmtshmw +0x24bfa = GetSmiTaskAPI() +0x8dca
siebmtshmw +0x24227 = GetSmiTaskAPI() +0x83f7
siebmtshmw +0x19bc3 = SmiBeginTrace() +0x5c33
siebmtshmw +0x19826 = SmiBeginTrace() +0x5896
siebmtshmw +0xe043 = SmiCleanupDetTask() +0x34d3
sslcosd +0x2443 = OSDThreadPrivIsInit() +0x273
sslcosd +0x24db = OSDThreadPrivIsInit() +0x30b
MSVCR110 +0x2db10 = _get_tlsindex() +0x61
MSVCR110 +0x2daf4 = _get_tlsindex() +0x45
KERNEL32 +0x16a14 = BaseThreadInitThunk() +0x24
ntdll +0x5ad8f = RtlInitializeExceptionChain() +0x8f
ntdll +0x5ad5a = RtlInitializeExceptionChain() +0x5a
The crash is preceded by the following Siebel error:
SBL-DAT-00546: The user-context could not be established. Something is wrong with the assigned primary position or login related repository objects. See additional error messages for more information.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |