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One Of The Application URL Is Not Accessible (Doc ID 2621231.1)

Last updated on NOVEMBER 24, 2022

Applies to:

Siebel CRM - Version 19.8 and later
Information in this document applies to any platform.

Symptoms

On : 19.8 version, Security / Authentication

Two URL's currently:

Callcenter - which is accessible and DB authenticated.
HTIM - which is not accessible and LDAP authenticated.

ERROR
-----------------------
SecAdptLog 3rdpartyTrace 3 000000e25df71e1c:0 2019-12-16 19:03:04 ldap_unbind(324bcc8) returns 0.
GenericLog GenericError 1 000000e25df71e1c:0 2019-12-16 19:03:04 (secmgr.cpp (2829) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again.
ObjMgrSessionLog Error 1 000000e25df71e1c:0 2019-12-16 19:03:04 (physmod.cpp (9805)) SBL-DAT-00569: The username or password you have entered is not correct. Enter your username and password again.
ObjMgrCTLog Error 1 000000e25df71e1c:0 2019-12-16 19:03:04 (ctxtmgr.cpp (4704)) SBL-SVC-00208: Please login first.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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