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Siebel Migration Application(SMA) or Siebel Application Object Manager(AOM) Login Error: Server Returned 500 Internal Server OR Server Busy Error (Doc ID 2627656.1)

Last updated on MAY 05, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

 When logging in to Siebel Migration application(SMA) shows "Server returned 500 Internal Server" Error.

OR

 When logging in to Siebel Application Object manager(AOM)  shows "Server Busy Error".

 

In case of SMA issue, the AI/Applicationcontainer_external/logs/Migration.log shows :

[ERROR] 2020-01-02 10:00:17.542 [https-openssl-nio-443-exec-2] Migration - com.siebel.migration.server.MigrationServer:doPost Error in Login: 500 Internal Server Error
[TRACE] 2020-01-02 10:00:17.542 [https-openssl-nio-443-exec-2] Migration - com.siebel.migration.server.MigrationServer:doPost Output message: {"status":"error","msg":"INTL_SRVR_500"}

AI/Applicationcontainer_external/logs/EAI.log:

ObjMgrSessionLog Error 1 000000265e0a34e8:0 2019-12-30 17:16:05 (model.cpp (6381)) SBL-DAT-00569: The username or password you have entered is not correct. Enter your username and password again.
ObjMgrSessionLog ObjMgrLogin 3 000000265e0a34e8:0 2019-12-30 17:16:05 Login failed for Login name : guestcst

 

In case of Application login Issue, ses/siebsrvr/log/SCCObjMgr*.log shows:

GenericLog GenericError 1 0000001861846287:0 2021-11-04 19:28:04 (secmgr.cpp (2927) err=4597527 sys=0) SBL-SEC-10007: The username or password entered is not correct. Enter the username and password again.
ObjMgrSessionLog ObjMgrLogin 3 0000001861846287:0 2021-11-04 19:28:04 [ReLogin] End
ProcessRequest ProcessRequestDetail 4 0000001861846287:0 2021-11-04 19:28:04 SWE Login Manager - HandleLoginError: cmd=6;errMsg=SBL-SEC-10007: The username or password entered is not correct. Enter the username and password again.

 

The issue can be reproduced as follows:
In case of SMA Login issue :
1. Created Migration profile and deployed the migration profile successfully.
2. When try to login to Siebel migration application, it fails with error "Server returned 500 Internal Server error. Contact System Administrator or server busy error"

In case of Siebel application login issue
1. Created AI profile and deployed AI profile successfully
2. When logging in to Siebel application, it fails with error "Server Busy"

Changes

 Implemented LDAP/SSO authentication with SMA and Object Manager

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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