Junk Characters Displayed After Downloading HTML File Under Attachments (Doc ID 2634758.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel CRM - Version 19.4 and later
Information in this document applies to any platform.

When customer download an HTML attachment file for some reason it show some junk characters displayed.

Steps to reproduce the issue:

1) Configure DISA for Inline Attachment functionality

2)Open Siebel application and go to any Attachment applet

3) Add a HTML file

4) Try to edit the file

5) Notice that a new pop-up window appears with the content of the HTML file, but the content is corrupted and one can see only junk characters.

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In this Document

Symptoms

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