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Siebel 19.x - Read Only Change Password View when User Password Expired in AD using LDAPSecAdpt with Linux OS (Doc ID 2672697.1)

Last updated on MAY 21, 2020

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

On : 19.12 version, Security / Authentication

Change password view becomes read only when user password expired at AD side using LDAPSecAdpt in Linux.

Siebel 19.x is integrated with LDAPSecAdpt where as AD is the directory server in Linux. When ever user password expired at AD level and user tries to login Siebel with expired password, it is redirecting to Change Password View but it is read only

OM log for Password Expire:

SecAdptLog API Trace 4 000002775e6750af:0 2020-03-10 17:10:55 Ldap Utility: GetPwdExpireWarnDays
SecAdptLog Debug 5 000002775e6750af:0 2020-03-10 17:10:55 LDAP SecurityLogin8 step 9: Clean up.
SecAdptLog 3rdpartyTrace 3 000002775e6750af:0 2020-03-10 17:10:55 ldap_unbind(d9620020) returns 0.
GenericLog GenericError 1 000002775e6750af:0 2020-03-10 17:10:55 (secmgr.cpp (2823) err=4597525 sys=0) SBL-SEC-10005: Your password has expired.  Please change your password.
SecAdptLog Memory Mgmt Trace 5 000002775e6750af:0 2020-03-10 17:10:55 LDAP SecurityFreeUser8, Security User=f308a080.
SecAdptLog API Trace 4 000002775e6750af:0 2020-03-10 17:10:55 Unbind from LDAP server.
ObjMgrSessionLog ObjMgrLogin 3 000002775e6750af:0 2020-03-10 17:10:55 [ReLogin] End
ProcessRequest ProcessRequestDetail 4 000002775e6750af:0 2020-03-10 17:10:55 SWE Login Manager - HandleLoginError: cmd=2;errMsg=SBL-SEC-10005: Your password has expired.  Please change your password.

Screen shot Change Password View



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Integrate Siebel 19.x with LDAPecAdpt and AD as directory server
2. Once user password expired at AD side, user is re-directed to Change Password View when login to Siebel application with expired password
3. But Change Password View is read only, can not edit or enter values so users can not change password


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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