My Oracle Support Banner

CRM Desktop Synchronization Session Fail With Error SBL-EAI-04403 And Create Duplicate Activities In Siebel Database (Doc ID 2679325.1)

Last updated on JUNE 07, 2021

Applies to:

Siebel CRM Desktop - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

After upgrade to Siebel CRMDesktop 3.10.3.5 with IP 2016 PS 19 it has been observed that there are some Appointment activities duplicated in Siebel Database for the same WEBDAV_UID column value in S_EVT_ACT that can not be viewed in the Siebel Application UI. The issue is very sporadic but cause some problem when trying to sync this appointment too:

The error observed in the CRM Desktop Control Panel is:

After that every time the CRMDesktop user executes a local sync, a new activity is created for the appointment but not all fields are updated which causes the activity not being visible in Siebel Application UI.
But if we query the database we can see duplicate records searching for records with same WEBDAV_UID column value.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.