After 20.3 Monthly Update Installation When Attempting To Access The Siebel Application HTTP 500 Error Is Observed
(Doc ID 2681249.1)
Last updated on OCTOBER 25, 2023
Applies to:
Siebel CRM - Version 20.3 to 21.2 [Release V17]Information in this document applies to any platform.
Symptoms
Siebel 20.4 has been applied to a working Siebel 20.1 environment. After that HTTP 500 error is received when users try to access the Siebel application.
In the localhost.[timestamp].log file located under the AI_HOME/applicationcontainer/log directory the following is found:
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(String.java:1914)
at com.siebel.swsm.util.StringUtil.getSessionInfo(StringUtil.java:89)
at com.siebel.swsm.sessmgr.UIConnectionModule.writeSessionInfoLogs(UIConnectionModule.java:974)
at com.siebel.swsm.sessmgr.UIConnectionModule.invokeService(UIConnectionModule.java:553)
at com.siebel.swsm.sessmgr.UIConnectionModule.processLoginModule(UIConnectionModule.java:199)
at com.siebel.swsm.handlers.UIHandler.processRequest(UIHandler.java:69)
at com.siebel.swsm.siebelendpoints.SWSMServlet.doGet(SWSMServlet.java:39)
The issue can be reproduced at will with the following steps:
1. Install Siebel 20.4 Monthly Update on the existing Siebel 20.1 installation
2. Restart the Siebel environment
3. Go to the Siebel Application URL
4. The above mentioned HTTP 500 error is returned
Changes
Siebel 20.4 Monthly Update installation on top of the existing 20.1 installation
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |