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HTTP 500 Error Occurs When Web Client Accesses Siebel Application with 20.3 and above PS (Doc ID 2681249.1)

Last updated on JANUARY 26, 2021

Applies to:

Siebel Public Sector Service - Version 20.3 and later
Information in this document applies to any platform.

Symptoms

Siebel 20.4 has been applied to working Siebel 20.1 environment. After that HTTP 500 error is observed when web client attempts to access Siebel application.


ERROR
-----------------------

- Browser

HTTP Status 500 - Internal Server Error



- localhost.[timestamp].log

09-Jun-2020 13:55:36.742 SEVERE [https-openssl-nio-9011-exec-2] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [siebel] in context with path [/siebel] threw exception
 java.lang.StringIndexOutOfBoundsException: String index out of range: -1
    at java.lang.String.substring(String.java:1914)
    at com.siebel.swsm.util.StringUtil.getSessionInfo(StringUtil.java:89)
    at com.siebel.swsm.sessmgr.UIConnectionModule.writeSessionInfoLogs(UIConnectionModule.java:974)
    at com.siebel.swsm.sessmgr.UIConnectionModule.invokeService(UIConnectionModule.java:553)
    at com.siebel.swsm.sessmgr.UIConnectionModule.processLoginModule(UIConnectionModule.java:199)
    at com.siebel.swsm.handlers.UIHandler.processRequest(UIHandler.java:69)
    at com.siebel.swsm.siebelendpoints.SWSMServlet.doGet(SWSMServlet.java:39)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Siebel 20.4 has been applied on top of 20.1.
2. Web client attempts to access Siebel application.
3. HTTP 500 error is reported.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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