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Issue In Order Submit From Siebel 'An error occurred while decrypting credentials in jndi.properties file found in the JVM classpath.'.(SBL-EAI-05102) (Doc ID 2690198.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to submit an order, the following error occurs.

PrcExec PropSet 4 000097f45e8041a5:0 2020-06-01 11:16:39 Error invoking service 'SWISubmitOrder', method 'process' at step 'Submit Order WS'.(SBL-BPR-00162)
--
JNDI error in EAI JMS Transport: 'An error occurred while decrypting credentials in jndi.properties file found in the JVM classpath.'.(SBL-EAI-05102)

The issue can be reproduced at will with the following steps:
1. Submit an order via a web service
2. Error occurs


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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