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View Files Button Not Working In Quote Attachment Applet (Doc ID 2698391.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Siebel CRM - Version 20.5 and later
Information in this document applies to any platform.


Upon click on "View Files" button in "Quote Attachment Applet" functionality is not working it should suppose to show file content in Readonly, instead file is not opened
Button is configured same as "Account Attachment Applet" which out of box applet where functionality is working properly as expected

The issue can be reproduced at will with the following steps:

1. Installed Desktop Integration Siebel Agent 2.20.6

2. Created new Control "View Files" button with Method Invoked "GetAttachmentSelection" under Quote Attachment Applet

Note: Configured the control same as Account Attachments Applet

3. Exposed the Control in Edit List webtemplate and delivered to Main in Siebel Tools

4. Launch application and Go to Account Attachments Applet

5. Click on View Files button. File content is opened

6. Now navigate to Quote Attachments Applet

7. Up on click on View Files button, file is not opened





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