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When Trying to Login to Siebel Webtools a White Page (Blank Page) is Displayed as It Takes Long Time To Load The Applet List View (Doc ID 2701934.1)

Last updated on AUGUST 26, 2024

Applies to:

Siebel Tools - Version 17.0 [IP2017] and later
Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When trying to login to Siebel WebTools a white page (blank pager) is displayed and it takes more than 30 mins to load the Applet List View.

In the Web Tools log file located under siebsrvr/enterprises/enterprise_name/siebel_server_name/log directory the following long running query is observed:

Steps

1. Open Siebel Web tools URL
2. Key-in the login credentials and Login
3. A white page (blank page) is displayed

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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