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Cipher Errors for Siebel URL on Chrome 82 or FF 78 and Later Can Cause Ssl_Version_or_cipher_mismatch or no Cipher Suites in Common Error (Doc ID 2712231.1)

Last updated on JUNE 11, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms


While accessing Siebel URL from Chrome v.83+/ FF 78+, encountering ssl_version_or_cipher_mismatch  error before login page. This error is not visible immediately for few minutes if the Tomcat AI is restarted.

This is a cipher issue even when enforcing TLS1.2. Fiddler traces show below error also noticed in Tomcat log.



Error :
https-jsse-nio-9001-exec-1, fatal error: 40: no cipher suites in common
javax.net.ssl.SSLHandshakeException: no cipher suites in common
%% Invalidated:  [Session-15, SSL_NULL_WITH_NULL_NULL]
https-jsse-nio-9001-exec-2, fatal error: 40: no cipher suites in common
javax.net.ssl.SSLHandshakeException: no cipher suites in common




File Name or Source
-------------------------
tomcat-debug.log

Description
--------------
tomcat log file

Relevant Information Collection
---------------------------------------
%% Initialized:  [Session-15, SSL_NULL_WITH_NULL_NULL]
%% Initialized:  [Session-16, SSL_NULL_WITH_NULL_NULL]
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: Ignoring alias xxx: signature does not conform to negotiated signature algorithms
ssl: Ignoring alias xxx: signature does not conform to negotiated signature algorithms
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
ssl: ServerHandshaker.setupPrivateKeyAndChain RSA
ssl: ServerHandshaker.setupPrivateKeyAndChain, chooseEngineServerAlias null
https-jsse-nio-9001-exec-1, fatal error: 40: no cipher suites in common
javax.net.ssl.SSLHandshakeException: no cipher suites in common
%% Invalidated:  [Session-15, SSL_NULL_WITH_NULL_NULL]
https-jsse-nio-9001-exec-2, fatal error: 40: no cipher suites in common
javax.net.ssl.SSLHandshakeException: no cipher suites in common
https-jsse-nio-9001-exec-1%% Invalidated:  [Session-16, SSL_NULL_WITH_NULL_NULL]
, SEND TLSv1.2 ALERT:  fatal, description = handshake_failure
https-jsse-nio-9001-exec-2, SEND TLSv1.2 ALERT:  fatal, https-jsse-nio-9001-exec-1, WRITE: TLSv1.2 Alert, length = 2
description = handshake_failure

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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