Opening Application in Browser Gives Server Busy Error, Log Indicates "SBL-DAT-60237: Error loading dictionary file diccache.dat"
(Doc ID 2716509.1)
Last updated on APRIL 18, 2023
Applies to:
Siebel CRM - Version 16.0 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
Login page does not come up, instead getting server busy error.
In the Object Manager log seeing the error "SBL-DAT-60237: Error loading dictionary file diccache.dat"
Recreating the diccache.dat file results in the same behavior. Also ran ddldict utility but gets same result. Running dbchck fails with the following in dbchck log.
Additional Message: dict-ERR-1109: Unable to read value from export file (Data length (32) > Column definition (3)).
2020-10-01 14:17:40 Message: GEN-13
Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataValRead pBuf col 4 ).
2020-10-01 14:17:40 Message: Error: An ODBC error occurred
Additional Message: Function: DICGetRDObjects; ODBC operation: SQLFetch
2020-10-01 14:17:40 Message: GEN-13
Additional Message: dict-ERR-1109: Unable to read value from export file (UTLCompressFRead (fseek)).
2020-10-01 14:17:40 Message: GEN-13
Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataValRead pBuf col 0 ).
2020-10-01 14:17:40 Message: GEN-10
Additional Message: Calling Function: DICLoadDObjectInfo; Called Function: Calling DICGetRDObjects
2020-10-01 14:17:40 Message: GEN-10
Additional Message: Calling Function: DICLoadDict; Called Function: DICLoadDObjectInfo
2020-10-01 14:17:40 ERROR: Failure in DICLoadDict. Unable to load dictionary!
2020-10-01 14:17:40 ERROR: Unable to login with:
ODBC Source: "XXXXXXXXX_DSN"
User: "xxxxxx"
Table owner: "XXXXXX"
Repository: "Siebel Repository".
2020-10-01 14:17:40 (logapi.cpp (184) err=1 sys=2) SBL-GEN-00001: (logapi.cpp: 184) error code = 1 system error = 2 msg1 = (null) msg2 = (null) msg3 = (null) msg4 = (null)
2020-10-01 14:17:40 Message: GEN-13
Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataValRead pBuf col 4 ).
2020-10-01 14:17:40 Message: Error: An ODBC error occurred
Additional Message: Function: DICGetRDObjects; ODBC operation: SQLFetch
2020-10-01 14:17:40 Message: GEN-13
Additional Message: dict-ERR-1109: Unable to read value from export file (UTLCompressFRead (fseek)).
2020-10-01 14:17:40 Message: GEN-13
Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataValRead pBuf col 0 ).
2020-10-01 14:17:40 Message: GEN-10
Additional Message: Calling Function: DICLoadDObjectInfo; Called Function: Calling DICGetRDObjects
2020-10-01 14:17:40 Message: GEN-10
Additional Message: Calling Function: DICLoadDict; Called Function: DICLoadDObjectInfo
2020-10-01 14:17:40 ERROR: Failure in DICLoadDict. Unable to load dictionary!
2020-10-01 14:17:40 ERROR: Unable to login with:
ODBC Source: "XXXXXXXXX_DSN"
User: "xxxxxx"
Table owner: "XXXXXX"
Repository: "Siebel Repository".
2020-10-01 14:17:40 (logapi.cpp (184) err=1 sys=2) SBL-GEN-00001: (logapi.cpp: 184) error code = 1 system error = 2 msg1 = (null) msg2 = (null) msg3 = (null) msg4 = (null)
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
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| References |