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Writerecord On Service Request BC Is Taking Time When Activating Inbox - Service Integration workflow (Doc ID 2716968.1)

Last updated on OCTOBER 07, 2020

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

WriteRecord on custom applet that is based on "Service Request" BC is taking very long time to execute and causing performance issues.

The issue can be reproduced with the following steps:
1. Navigate to an applet that is based on "Service Request" BC.
2. Try to update a record on applet.
3. Application takes long time to complete the Writerecord event..

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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