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Crashes Occurring When Using the FINS Data Transfer Utilities For Copying an Order (Doc ID 2719352.1)

Last updated on OCTOBER 18, 2020

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms


When attempting to copy an Order in the Siebel application, it is crashing intermittently in the 'FINS Data Transfer Utilities' business service. Sometimes it would be once a day, but has also happened several times a day. Core and FDR files are generated, and we see the following in the Enterprise logs. 

ServerLog ProcessExit 1 0000191b5e60399c:0 2020-03-05 09:13:22 eCommunicationsObjMgr_enu 19196 SBL-GEN-00255 Process 19196 exited with error - Internal: Error during exec()

We see the following callstack:

- CALL STACK -
<invalid> 0x1bcc181
ssfadtubc +0xcaaa = CSSFADataTranService::DataTransfer() +0x11a
ssfadtubc +0xd2d2 = CSSFADataTranService::OnDataTransfer() +0xc2
ssfadtubc +0x8990 = CSSFADataTranService::DoInvokeMethod() +0x70
sscfom +0x189d4 = CSSService::InvokeMethod() +0x204
sscacmuinsv +0x126bf = CSSCMUExtUtilService::CopyOrder() +0x14f
sscacmuinsv +0x13d6e = CSSCMUExtUtilService::DoInvokeMethod() +0x2ce
sscfom +0x189d4 = CSSService::InvokeMethod() +0x204
sscafwsv +0x4847f = CSSWfStep::Init() +0x1e3f
sscafwsv +0x4930e = CSSWfStep::Init() +0x2cce
sscafwsv +0x4996f = CSSWfStep::Init() +0x332f
sscafwsv +0x49dd5 = CSSWfStep::Init() +0x3795
sscafwsv +0x4abfa = CSSWfStepInst::RunOneStep() +0x15a
sscafwsv +0x4b067 = CSSWfStepInst::Start() +0x47
sscafwsv +0x75e5 = CSSBCAdapterSvc::DoInvokeMethod() +0x1d25
sscafwsv +0x17a29 = CSSWfEngine::RunSingleProcess() +0x3f9
sscafwsv +0x1816a = CSSWfEngine::StartProcess() +0x35a
sscafwsv +0x1a962 = CSSWfEngine::DoInvokeMethod() +0x2162
sscfom +0x189d4 = CSSService::InvokeMethod() +0x204
sscfomlg +0x842b = CSSELServiceImpl::InvokeMethod() +0x9b
sscfcli +0x31c18 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12138
sscfcli +0xec7ab = CSSISenseInterface::`default constructor closure'() +0xa436b
sscfcli +0xece78 = CSSISenseInterface::`default constructor closure'() +0xa4a38
sscfcli +0x13b5d = CSSCLIJSMechInst::CallEvent() +0xc6d
sscfel +0x718d = CSSELIface::ForwardEvent() +0x6d
sscfel +0x79cd = CSSELIface::ForwardEvent() +0xbd
sscfel +0xffb7 = CSSELWebAppletIface::OnPreInvoke() +0x87
sscaswbc +0x4fce2 = CSSSWEFrame::EventPreInvoke() +0x182
sscaswbc +0x2a3dd = CSSSWEFrame::InvokeMethod() +0x7d
sscaswbc +0xc9e19 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0xa19
sscaswbc +0xa50b3 = CSSSWECmdProcessor::InvokeMethod() +0x683
sscaswbc +0xa9d1a = CSSSWECmdProcessor::_ProcessCommand() +0x69a
sscaswbc +0xaad0d = CSSSWECmdProcessor::ProcessCommand() +0x76d
sscaswbc +0xab212 = CSSSWECmdProcessor::ProcessCommand() +0xc2
sscaswbc +0x1e0526 = CSSServiceSWEIface::Request() +0x306
sscaswbc +0x1e218e = CSSServiceSWEIface::DoInvokeMethod() +0xd2e
sscfom +0x189d4 = CSSService::InvokeMethod() +0x204
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7613 = CSSSIOMSession::RPCMiscModel() +0x513
sstcsiom +0xe859 = CSSSIOMSession::HandleRPC() +0x369
sssasos +0x65e6 = CompCleanup() +0x3bb6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x1ffd1 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x23951 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15e95 = SmiBeginTrace() +0x3155
siebmtshmw +0x1744f = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7c7 = SmiCleanupDetTask() +0x3bd7



The issue can NOT be reproduced at will and is very intermittent.


This causes all users on the AOM to get kicked out of the application when the crash occurs.

Cause

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In this Document
Symptoms
Cause
Solution


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