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State Models Are Not Visible Under The State Model Pick Applet For Custom Business Components In Test Environment (Doc ID 2720581.1)

Last updated on AUGUST 19, 2022

Applies to:

Siebel CRM Call Center - Version 8.1 [21039] and later
Information in this document applies to any platform.


The custom BC is not visible under the state model pick applet (under Application - Administration -> State Models )

The issue can be reproduced at will with the following steps:

1. Login to Tools and Query for custom BCs (Test BC1, Test BC2) in Dev environment
2. In the Bus Comp User Property window, create a new user property as below :
User Property Name: State Model
Value: Y
3. Check the class of custom BCs: CSSBCBase and CSSBusComp
4. Compile the changes in Dev environment
5. Replace the SRF on TEST environment
6. Restart servers
7.  Login to Test Environment and Navigate to Application - Administration -> State Models
8. Create a new record
9. Try to Pick custom BC from the Business Component pick applet

Observe that the custom BC is not visible under the state model pick applet 




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