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Siebel Application Crash When Receiving a CTI Chat Request (Doc ID 2723938.1)

Last updated on MARCH 09, 2021

Applies to:

Siebel Call Center - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms


Sometimes, when  users receive a chat from the CTI, the application crash. The crash occur when the application try to run the following vanilla  workflow process : Chat Standard Accept Process - v3.


The issue can be reproduced at will with the following steps:
1. Configure CTI chat
2. Notice that sometimes when the Agent receive a chat the Siebel application crash



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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