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How To Configure Siebel CTI To Connect With Primary And Backup Genesys Communication Server (Doc ID 2726051.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Goal

Configure Siebel CTI module with Genesys Gplus Driver for Siebel using high availability for the Genesys Communications Server with a primary and backup Genesys Communications Server.

The following configuration was done to achieve that:

  1. Create a Siebel Enterprise Profile Configuration "Gplus Configuration Synchronization Component Primary Connection Parameters" with alias GplusConfSyncConnectionPrimary and set parameters for the primary URL

  2. Create a Siebel Enterprise Profile Configuration "Gplus Configuration Synchronization Component Backup Connection Parameters" with alias GplusConfSyncConnectionBackup and set parameters for the primary URL

  3. Using  Siebel Tools, imported .sifs for the voice component provided by Genesys driver.

  4. Compiled and deployed the new objects into the runtime repository

  5.  Edit the GenComm_Universal.def provide by Genesys and set the configuration definition file for import as follow:

    1.  T-Server (Primary):
        PrimaryGenCommServerURL: http://xxx.xxx.x.x:xxxx
        TServerAppName: Sip Server_1
        ServerHost: Gplus_CommServerSiebel_1
        ServerPort: xyz

    2.  T-Server (Backup):
        BackupGenCommServerURL: http://yyy.yyy.y.y:xxxx
        TServerAppName:Sip Server_2
        BackupServerHost: Gplus_CommServerSiebel_2
        BackupServerPort:xyz

  6. Create a new Communications Configuration in Site Map >Administration - Communications > All Configurations and imported the configuration definition file create above

  7. Created a Siebel user type and have associated it to the Configuration created on item 6 above at Site Map >Administration - Communications > All Configurations > Agents tab

 

Now when the Siebel CTI user login to Siebel the following error show up and the Siebel CTI Toolbar button are all disabled:

"Unable to create a Driver object from driver libGenCommDrv.so with Media-Type-String voice SBL-CSR-00500"

 

Solution

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In this Document
Goal
Solution


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