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SBL-BPR-00183 Error While Trying To Simulate A Workflow With A Sub Process (Doc ID 2728700.1)

Last updated on JANUARY 21, 2021

Applies to:

Siebel CRM - Version 20.8 and later
Information in this document applies to any platform.


Unable to use Siebel tools to simulate a Workflow process that has a Sub Process, the following errors are found in log:

ObjMgrBusServiceLog Error 1 000000025f6d13c8:0 2020-09-24 18:50:27 (xmlcnvsv.cpp (595)) SBL-EAI-00246: XML Hierarchy Converter error - empty input message, expecting an XML document in <Value> of input arguments

ObjMgrBusServiceLog Error 1 000000025f6d13c8:0 2020-09-24 18:50:27 (eaixmlcnvsv.cpp (365)) SBL-EAI-04110: The XML document cannot be converted to an XML hierarchy.

ObjMgrLog Error 1 000000025f6d13c8:0 2020-09-24 18:50:27 (stepexec.cpp (1557)) SBL-BPR-00183: Error running sub-process 'workflow name' at step 'workflow step'.

This issue can be reproduced as follow:
1. In Siebel Tools try to simulate workflow that contains a sub process, example" vanilla workflow "Email response - Process Message"
2. It will fails at step "Fun Junk Email" who is configured to call a sub process "'eMail Response - Parse Junk Email'

Results: Error running sub-process 'eMail Response - Parse Junk Email' at step 'Find
Junk Email'.(SBL-BPR-00183)




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